Privacy Policy

About this privacy policy

We are committed to protecting the privacy of all the personal information or data provided by those who use our services.  Personal information and data are described as “any information relating to an individual, whether it relates to his or her private, professional, or public life. It can be anything from a name, a home address, a photo, an email address, bank details, or a computer’s IP address”. This policy explains how we collect, use, and store the personal information provided to us.

The General Data Protection Regulations require that we process personal data in accordance with the six Data Protection principles:

• Lawfulness, fairness, and transparency
• Purpose limitations
• Data minimisation
• Accuracy
• Storage limitations
• Integrity and confidentiality

Information We Collect

To provide our services and for the other purposes set out in the Use of Information below we collect and process Personal Data from individuals. We may collect some or all the following information:

Personal information (for example, your name, email address, mailing address, phone numbers, date of birth and address)
Sensitive Personal Data (for example ethnicity)
Meeting information collated into session documentation.
Safeguarding incidents
From time to time and as permitted by applicable law(s), we may collect Personal Data about you and update any existing Personal Data that we currently hold from other third-party sources.

We collect your information from:

Self-referral forms on our websites or on paper
Referrals from organisations
We may also collect information from telephone conversations, emails and written and verbal communications and from records of any session

How we use information

Your Personal Data may be used in the following ways:
• To provide our services to you.
• To respond to your requests and enquiries.
• To improve our services, for example, to ask you to provide feedback or other initiatives which help us to gather information used to develop and enhance our services.
• To comply with applicable law(s) (for example, to comply with a search warrant or court order) or to carry out professional ethics/conduct investigations.
• To enable us to take payment for our services.

Sharing and disclosure to third parties

We may disclose your Personal Data to third parties from time to time, but only under the following circumstances:
• You request or authorise the disclosure of your personal details to a third party. We will always ask you to confirm your request in writing and provide confirmation of your identity.
• Payment information will be shared with a card processing organisation if paying with a card.

We will only disclose your Personal Information without your permission in the following
circumstances:
• If we are required by law to do so (for example, if required to do so by a court order.
• Hosting providers for the secure storage and transmission of your data.
• Legal and compliance consultants, such as external counsel, external auditors.
• Technology providers who assist in the development and management of our web properties.
We hold information-sharing agreements with 3rd parties to ensure they too comply with GDPR.

Subject access or user rights

As a user, you are subject to the following rights:
• The right to be informed of the use of your Personal Data.
• The right to access and/or to require the correction or erasure of your Personal Data.
• The right to block and/or object to the processing of your Personal Data.
If you have a complaint in relation to the processing of your data carried out under this Privacy Policy, you have the right to lodge a complaint initially with us and if appropriate, with the Information Commissioner’s Office.

You may seek to exercise any of these rights by sending a written request to the email address at the bottom of this page.

Use of our website

In completing a form on our website, you are giving us consent to hold that personal information to provide mediation and related services.

Transmission of information via the internet will never be guaranteed 100% secure and there is a
remote possibility that your personal information may still be accessed or intercepted unlawfully by third parties. Any transmission of personal information is therefore at your own risk. We will not accept any responsibility for information which is accessed or intercepted unlawfully, without permission or in a manner which is out of our control.

Changes

Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent.

Contact Us

Paddy is the data controller at The Express Removals Birmingham. Please do not hesitate to contact us regarding any matter relating to this via telephone on 07939417686
or via email at expresssremovals@gmail.com